With ExactCall, required information is delivered correctly—no matter the agent.
In many call centers, it’s crucial to accurately deliver required information such as legal disclosures, order summaries, and reservation details. However, as much as you train your agents, there’s really little you can do to measure or enforce compliance. And human failures can lead to legal liabilities, fines, defects, and customer dissatisfaction.
That’s why you need ExactCall. Using your existing software and phone systems, ExactCall lets your agents deliver required information using pre-recorded audio files.
ExactCall ensures compliance by making sure agents deliver the information before their CRM or Order System will process, save, or continue. The required information is free of personalization, errors, omissions, and accents. It’s also customized to the caller, with data read directly from the agent’s system, and optimized for speed and understanding.
Since the information is centrally recorded and controlled, agents are always correct and in compliance—and your customers are confident that their information is being handled correctly.