Before starting KomBea, its founders collectively managed thousands of call center agents in many countries. It was clear to them that, regardless of processes and training, agents will not consistently say the right thing, in the right way, and at the right time, on every call. They are, after all, only human. With that challenge, KomBea was born. We have a 25-year history of developing unique tools that combine human intelligence and intuition with the accuracy, consistency, and measurability of technology, with built-in Continuous Improvement capabilities.
With the advances in Conversational AI, we now leverage our vast stores of conversational data and experience to help our customers supplement or replace live contact-center agents. We employ a revolutionary five-step progression from AI-assisted agents to agent-assisted AI and ultimately to fully autonomous AI – while maintaining the human feel and sound that is lacking in other Conversational AI deployments. While we adhere strictly to the Conversational AI Charter, we strive to make our calls sound indistinguishable from a live agent.
We deliver consistent quality in our products and services, always striving to meet commitments to customers and partners. By continuously improving our processes and systems, we have built trust and loyalty with long-term relationships.
Hard work is at the core of everything we do. We are driven to achieve goals while maintaining high quality. Our energetic and goal-oriented team embodies the spirit of hard work, contributing to our success and competitiveness.
We take ownership for our decisions, commitments, and mistakes. We know our actions directly impact our success and the success of our customers. By fostering a culture of ownership, we empower our team to drive innovation and seek continuous improvement in all aspects of our operations.
Service excellence is a cornerstone of our ethos. We provide exceptional service to our customers at every touchpoint, ensuring their needs are met with professionalism and care. Through our commitment to superior service, we cultivate customer loyalty and drive business growth.
Kindness is ingrained in our culture. We treat our customers, partners, and employees with genuine compassion and respect, understanding that positive relationships are key to our success. By fostering a culture of kindness, we create a supportive and inclusive environment where everyone can thrive.
We are successful when our employees, partners, customers, and the communities we work and live in are better because of us. As we prosper, we will make lives and the world around us a better place.
We will be the employer of choice in our industry and our communities. We will give those that live our values the platform, training, encouragement, and validation for personal and professional growth. Our work will be productive, meaningful, and enjoyable. We are a place where employees want to work.
