• Call center

    KOMBEA:

    CHANGING THE
    CALL CENTER
    STATUS QUO

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    With decades of combined call center operational experience, our founders discovered what works—and what doesn't—from the inside out. Our solutions help make call centers more compliant, secure, and efficient. MORE

    The name KomBea is from the Spanish word "cambiar", which means "to change." And that's exactly what we're doing with this industry.

    KomBea
  • Call center
    Product image Finger Print image

    Call center agents are one of the largest sources of identity theft and credit card fraud.

    LOCK DOWN YOUR CUSTOMER DATA.

    Eliminate the temptation and opportunity for call center agents to fraudulently use or sell customer information: With SECURECall, agents never see or hear sensitive data.

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    SecureCall

    SECURECALL: Benefits

    • checked boxINCREASED SECURITY
    • checked boxREDUCED LIABILITY
    • checked boxFEWER CHARGE BACKS
    • checked boxBETTER ACCURACY

    HOW SECURECALL WORKS

    SECURECALL lets a customer give an agent sensitive information using their phone keypad. The agent remains on the line the entire time, but merely sees dots appear on their screen and hears monotone beeps. MORE

    “SecureCall has the ability to greatly enhance the security of the environment it is installed in, as well as reduce the scope of the environment's PCI Assessment.”

    SecurityMetrics
    –Assessor, SecurityMetrics
  • Call center
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    A typical call center can expect to lose 50 – 100 % of its employees every year.

    TRIUMPH OVER TURNOVER.

    With the turnover rate at call centers, you could spend your life training new hires—and still not get a consistent customer experience. That’s why you need PROTOCall.

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    ProtoCall

    PROTOCALL: Benefits

    • checked boxCONSISTENT, ACCURATE INFORMATION
    • checked boxPOSITIVE CUSTOMER EXPERIENCE
    • checked boxIMMEDIATE CHANGE IMPLEMENTATION
    • checked boxSIMPLIFIED TRAINING
    • checked boxREGULATORY COMPLIANCE

    HOW PROTOCALL WORKS

    The ProtoCALL process-mapping engine allows you to script very complex conversations. But instead of agents reading the scripts, they simply click buttons to play natural, conversational audio files. It's easy to learn. It's easy to update or change on the fly. And it means that every customer gets the same information, every time. MORE

    “Our training has been cut in half with higher quality because we are focused on training the agents how to follow the simple ProtoCall process instead of the more complex details of the products and support policies.”

    H and R Block
    VIEW CASE STUDY