06/8/17  |  Leave your thoughts

The Impact of Automation on Agent Training and Retention

With the massive influx of Contact Center technologies taking place, it’s easy for leadership to turn their attention towards implementing tools, plugins, and software that entirely alters the customer experience. These automation tools are inherently valuable and can save your organization, your team, and your customers time and money. However, ...
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05/11/17  |  Leave your thoughts

Healthcare Compliance: The Risk and Reward

  When it comes to dealing with your customers’ sensitive health or personal information, we cannot overstate the importance of compliance and security. If you are responsible for your patients’ medical and healthcare information, the responsibility to protect this data rests on your shoulders. The Impact on Your Customers The ...
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05/1/17  |  Leave your thoughts

Customer Service in the Utilities Space: Opportunities for Growth and Improvement

As Contact Center professionals in the utilities industry, your job is straightforward: provide high quality and effective communications with your customers regarding billing, outages, and their other needs. Greentech Media recently reported that, in 2016, the average utility customer spent about eight minutes annually interacting with their utility companies through ...
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04/24/17  |  Leave your thoughts

Making Online Payments Shouldn’t be Risky Business

Why is it so important to protect your customers’ personal information while shopping online? The answer is simple—a stolen card can result in significant time and inconvenience for customers who have to remove fraudulent charges and potentially clean up their credit report or deal with credit delays. The Many Threats ...
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