06/15/17  |  Leave your thoughts

3 Ways to Make Contact Center Disclosures More Fun

  The dreaded disclosure information… you hate hearing it, your agents hate reciting it, and, honestly, your customers are not remembering it. It’s a challenge to make this pesky, yet crucial information interesting and engaging to your customers, but, at the end of the day, they have to hear it ...
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06/8/17  |  Leave your thoughts

The Impact of Automation on Agent Training and Retention

With the massive influx of Contact Center technologies taking place, it’s easy for leadership to turn their attention towards implementing tools, plugins, and software that entirely alters the customer experience. These automation tools are inherently valuable and can save your organization, your team, and your customers time and money. However, ...
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