03/2/17  |  Leave your thoughts

Using Technology for Easier Employee Onboarding

BY ART COOMBS Published in ICMI.  First, let’s face the elephant in the room—contact centers have a huge turnover rate, which leads to continuous hiring and training of new agents. As many contact center managers are aware, this causes issues with adherence to policies, security, quality and more. Every new agent ...
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03/2/17  |  Comment 1

Not-so-Friendly Fraud

The FBI listed “friendly fraud” as one of the top threats to card-not-present commerce.  The credit card industry estimates that, in 2013, friendly fraud accounted for more than $40 billion in losses.  As consumers continue to increase spending over the phone and Internet, the problem continues to rise.  From 2011 ...
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12/9/16  |  Leave your thoughts

Kombea President and CEO Art Coombs on KUTV 2News This Morning

Keeping your credit card information safe can be difficult in this technological age, and especially during the holiday season. But Art Coombs, the president of Kombea Corporation, visited the 2News studio to tell us about SecureCall software, which protects consumers’ sensitive information. Click here to watch

11/9/16  |  Leave your thoughts

How Secure Is Your Call Center?

BY ART COOMBS Published in Connections Magazine. It’s a typical Sunday afternoon, and Jane is headed to the grocery store to pick up a few items for the week. She completes her shopping and heads to the checkout lane, where she meets Nathan, the clerk who is eager to help her ...
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