Revolutionize
your Contact Center with Human-Voice AI
Elevate your customer service experience with AI that speaks in a realistic human voice, offering an unparalleled level of comfort and familiarity. Hear for yourself by listening to these real call samples.
Call count:
25 years in business
Solely focused company
Experts in natural language
Real-world conversations
ProtoCall AI®
Experience the next level of customer service with our human-sounding AI for contact centers. Our AI speaks with the warmth and clarity of a human voice, engaging customers in a more personal and reassuring way.
We’re not just another AI. We’re a partner in enhancing customer satisfaction and loyalty.
Look Closer
Features for the Real World
★Voice Replacement
Human voice records script in any voice or dialect.- Six Sigma optimizes script, voice & outcome.
- Message entities merge in the flow of a base message.
- Eliminates variance in agent voice attributes.
Dialog Design
- Includes Process Builder, a sophisticated, intuitive application to build call flows.
- Drives best practices specific to a conversation including compliance and quality.
- Based on customer-utterance mapping, delivers the correct response and brings the conversation back on track.
- Eliminates unwanted variance in conversations.
Data Integration
- Multi-sourced, pre-thru-post call data is captured including 'real-time speech' and 'intent matching'.
- Machine learning collects and processes data to optimize results.
- Drives difficult conversational decisions and eliminates unwanted variance.
- Delivers measurable conversations and outcomes.
ProtoCall AI® improves predictions, insights,and interactions with customers by usinga large dataset of real conversations.
Solutions for Autonomous Cx
Conversation Design & Voice Replacement
Voice Driven
Streamline and structure customer interactions by breaking down conversations into discrete, manageable steps. Build consistency and reliability using recorded human voice.
Data-Driven Conversation
AI-Modeled Intelligence for Agent Enhancement
Leverage AI to analyze and model top-performing agents, extracting best practices and behaviors to standardize success across teams.
AI-Guided Agent Suggestions
Data-Driven Agent Assist
Empower agents with real-time AI coaching during live customer interactions. AI provides dynamic suggestions and best-practice recommendations, while agents remain fully in control of the conversation.
Controller
AI-Driven Hybrid Control
Enhance agent efficiency by combining AI-driven action execution with human oversight. AI handles routine tasks autonomously while allowing agents to intervene for complex cases.
Autonomous
No Employees
Integrate seamlessly. into customer interactions, matching or exceeding live agent performance.
Methods, approaches and technology change, but some aspects of customer behavior are here to stay.
The portion of online customer interactions that leads to a phone conversation
Customers who prefer to make purchases by phone, such as Insurance, Healthcare and Telecom
Low-value calls that burden your Contact Center
Source: Invoca 2021 Ovum Research
How ProtoCall AI® Works in Real Life
Consumers speak differently when talking to an automated system versus a human being, significantly impacting conversational flow
Distribution of interviewees' answers to a simple question:
Do you own your home?
Talking with ProtoCall AI®
Response to AutomationEfficiency of IMPLEMENTING ProtoCall AI®
BeforeYoY with ProtoCall AI®
Source: 2021 Aberdeen Strategy Research
SLM Powered, LLM Enhanced: Our Hybrid Approach to AI
(SLM — Small Language Models, LLM — Large Language Models)
Response Time
SLM Faster
LLM Slower
Small Language Models
Provide swift, efficient responses, making them ideal for dynamic environments where speed and agility are paramount.
Large Language Models
May encounter latency problems, particularly when deployed remotely, due to their large size and the computational power needed to generate responses.
Performance & Accuracy
SLM Specialized
LLM Broad
Small Language Models
Engineered for precision, excel in delivering accurate results tailored to specialized tasks, ensuring high-performance outcomes with less data.
Large Language Models
Often need lots of computing power, usually in the cloud. Even with possible internet delays, this lets us use smarter and bigger models.
Model Size & Scalability
SLM Compact
LLM Expansive
Small Language Models
Offer a perfect balance of size and functionality, ensuring seamless scalability and integration in various environments without heavy resource demands.
Large Language Models
Provide broad language understanding and handle diverse queries accurately, crucial for nuanced contexts. Yet, they might lack precision in domain-specific tasks due to their generalized nature.
Privacy & Security
SLM Private
LLM Shared
Small Language Models
Local processing translates to superior privacy and security, keeping sensitive data in-house and under tight control.
Large Language Models
When deployed on cloud servers, there might be concerns about data privacy and security, especially in scenarios involving sensitive information.
Customization & Control
SLM Targeted
LLM Universal
Small Language Models
Experience bespoke performance, where models are finely tuned to your specific requirements, offering unmatched control and customization.
Large Language Models
While highly versatile, they might not always align perfectly with specific domain needs without additional fine-tuning or prompting strategies.
Adaptability & Learning
SLM Specific
LLM Flexible
Small Language Models
Quick to learn and easy to update, these are the go-to for evolving with task-specific demands, ensuring your solutions remain cutting-edge.
Large Language Models
Highly adaptable to new data types, offering updated responses without frequent retraining. Leveraging extensive pre-training on diverse datasets, they understand and generate responses to novel queries effectively.
With decades of experience in contact centeroptimization, KomBea is a close observer ofglobal trends. This is what makes ProtoCall AI®great.
Company
Founded in 2001, incorporated in 2003, and headquartered in the heart of Silicon Slopes, KomBea develops contact center technology to enhance and perfect agent-customer phone interactions. Contact center agents around the globe use KomBea technology on millions of calls each week.
Learn more about KomBea
Word of Mouth
KomBea provides a fantastic solution and are always innovating and offering new concepts to help keep our company strong and relevant.
KomBea helped us comply with legal requirements and ethical standards in our highly regulated business.
KomBea’s conversational technology is second to none. Our customers get the correct answer quickly in a consistent, friendly voice.
We have used KomBea for years, and the conversation their technology creates is as life-like as they come.
True leaders in the agent-assist Conversational AI space. We have worked with KomBea for over a decade and their team is calm, fair, and focused.
KomBea is flexible and customizable to meet our needs. They are honest and transparent.
A great business solution and a team that is responsive to our needs.
They treat clients as a partner rather than a customer. They have continually improved our compliance and performance.
Their tools are game changers. Jaw-dropping, plain and simple. We have never heard anything like it.
KomBea provides a fantastic solution and are always innovating and offering new concepts to help keep our company strong and relevant.
KomBea helped us comply with legal requirements and ethical standards in our highly regulated business.
KomBea’s conversational technology is second to none. Our customers get the correct answer quickly in a consistent, friendly voice.
We have used KomBea for years, and the conversation their technology creates is as life-like as they come.
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Take the first step to raising
your contact center to the next level
