05/11/17  |  Leave your thoughts

Healthcare Compliance: The Risk and Reward

  When it comes to dealing with your customers’ sensitive health or personal information, we cannot overstate the importance of compliance and security. If you are responsible for your patients’ medical and healthcare information, the responsibility to protect this data rests on your shoulders. The Impact on Your Customers The ...
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05/1/17  |  Leave your thoughts

Customer Service in the Utilities Space: Opportunities for Growth and Improvement

As Contact Center professionals in the utilities industry, your job is straightforward: provide high quality and effective communications with your customers regarding billing, outages, and their other needs. Greentech Media recently reported that, in 2016, the average utility customer spent about eight minutes annually interacting with their utility companies through ...
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