Elevate your customer service experience with AI that speaks in a realistic human voice, offering an unparalleled level of comfort and familiarity. Hear for yourself by listening to these real call samples.
25 years in business
Solely focused company
Experts in natural language
Real-world conversations
ProtoCall AI®
Experience the next level of customer service with our human-sounding AI for contact centers. Our AI speaks with the warmth and clarity of a human voice, engaging customers in a more personal and reassuring way.
We’re not just another AI. We’re a partner in enhancing customer satisfaction and loyalty.
Voice Driven
Encodes conversation and builds consistency in customer interactions through recorded human voice.
Voice & Data Centric
Utilizes data to identify, construct, and validate conversational paths to successful call outcomes.
Data-driven Voice Automation
Analyzes customer intents automatically to bolster confidence level and reliably fulfills intents autonomously.
Digital Employees
Autonomous actions monitored by live agent for edge case intervention.
No Employees
Integrates seamlessly into customer interactions, matching or exceeding live agent performance.
The portion of online customer interactions that leads to a phone conversation
Customers who prefer to make purchases by phone, such as Insurance, Healthcare and Telecom
Low-value calls that burden your Contact Center
Source: Invoca 2021 Ovum Research
Talking with ProtoCall AI®
Response to Automation Before YoY with Protocall AI®
Source: 2021 Aberdeen Strategy Research
SLM is Faster
LLM is Slower
Small Language Model
Provide swift, efficient responses, making them ideal for dynamic environments where speed and agility are paramount.
Large Language Model
May encounter latency problems, particularly when deployed remotely, due to their large size and the computational power needed to generate responses.
SLM is Specialized
LLM is Broad
Small Language Model
Engineered for precision, SLMs excel in delivering accurate results tailored to specialized tasks, ensuring high-performance outcomes with less data.
Large Language Model
Larger models often need lots of computing power, usually in the cloud. Even with possible internet delays, this lets us use smarter and bigger models.
SLM is Compact
LLM is Expansive
Small Language Model
Offer a perfect balance of size and functionality, ensuring seamless scalability and integration in various environments without heavy resource demands.
Large Language Model
Provide broad language understanding and handle diverse queries accurately, crucial for nuanced contexts. Yet, they might lack precision in domain-specific tasks due to their generalized nature.
SLM is Private
LLM is Shared
Small Language Model
Local processing translates to superior privacy and security, keeping sensitive data in-house and under tight control.
Large Language Model
When deployed on cloud servers, there might be concerns about data privacy and security, especially in scenarios involving sensitive information.
SLM is Targeted
LLM is Universal
Small Language Model
Experience bespoke performance, where models are finely tuned to your specific requirements, offering unmatched control and customization.
Large Language Model
While highly versatile, they might not always align perfectly with specific domain needs without additional fine-tuning or prompting strategies.
SLM is Specific
LLM is Flexible
Small Language Model
Quick to learn and easy to update, SLMs are the go-to for evolving with task-specific demands, ensuring your solutions remain cutting-edge.
Large Language Model
Highly adaptable to new data types, offering updated responses without frequent retraining. Leveraging extensive pre-training on diverse datasets, they understand and generate responses to novel queries effectively.
Founded in 2001, incorporated in 2003, and headquartered in the heart of Silicon Slopes, KomBea develops contact center technology to enhance and perfect agent-customer phone interactions. Contact center agents around the globe use KomBea technology on millions of calls each week.
KomBea’s conversational technology is second to none. Our customers get the correct answer quickly in a consistent, friendly voice.
We have used KomBea for years, and the conversation their technology creates is as life-like as they come.
True leaders in the agent-assist Conversational AI space. We have worked with KomBea for over a decade and their team is calm, fair, and focused.
KomBea is flexible and customizable to meet our needs. They are honest and transparent.
A great business solution and a team that is responsive to our needs.
They treat clients as a partner rather than a customer. They have continually improved our compliance and performance.
Their tools are game changers. Jaw-dropping, plain and simple. We have never heard anything like it.
KomBea provides a fantastic solution and are always innovating and offering new concepts to help keep our company strong and relevant.
KomBea helped us comply with legal requirements and ethical standards in our highly regulated business.
Look Closer
