ProtoCall gives your customers a consistent experience—every time

Your customers want accurate information and consistent treatment, no matter the agent. Conversely, they don’t want to feel that they’ve been channeled into an impersonal automated call process.

ProtoCall gives you the best of both worlds: A consistent experience for every customer, with the accuracy and reporting you can only get from automation.

ProtoCall is an easy-to-use desktop tool that helps agents follow even very complex conversational processes. With simple clicks of the mouse, agents can play pre-recorded audio files, securely collect data, automate keystrokes within their CRM, and much more.

Whatever the task, ProtoCall enables your agents to monitor and guide customers through their own unique experience, seamlessly filling in the gaps and responding to the needs of each individual caller.

Because ProtoCall’s voice blending solution allows you to record the most up-to-date and accurate disclosures and take them live instantly, you’ll know each call is compliant. Even better, because our system tracks precisely what each caller hears, you’ll no longer have to monitor calls to ensure accurate delivery.

ProtoCall significantly mitigates turnover impact by keeping your intellectual property in place. Additionally, it reduces your agents’ stress level by reducing repetition, call escalation and rigorous training processes. Best of all, your call agents—both new and seasoned—are equipped with a vast library of information to best answer every customer’s concern accurately and efficiently.

View a ProtoCall demo or contact us today to find out just how easy it is to make your customer experience accurate and consistent.

Contact us for an ROI assessment for your company or a demo. Contact Us 801-610-5800

ProtoCall

PROTOCALL: Benefits

  • checked boxCONSISTANT, ACCURATE INFORMATION
  • checked boxPOSITIVE CUSTOMER EXPERIENCE
  • checked boxIMMEDIATE CHANGE IMPLEMENTATION
  • checked boxSIMPLIFIED TRAINING
  • checked boxREGULATORY COMPLIANCE

HOW PROTOCALL WORKS

Using ProtoCall, you can engineer quality into the call. Our proprietary “Process Mapping” engine enables you to define and drive what is spoken to the customer, how case notes are documented, what is submitted into your Order System, etc. Agents can then deploy this information consistently and naturally, creating a seamless customer experience.