Our Company


The name KomBea is from the Spanish word “cambiar”, which means ”to change.” And that’s exactly what we’re doing with this industry.

KomBea was incorporated in 2003 by founders with decades of combined call center operational experience. That means we discovered what works—and what doesn’t—from the inside out. Our solutions help make call centers more compliant, secure, and efficient.

Art Coombs

Art Coombs President & CEO

Art has over 25 years experience with a number of global firms and their call/BPO centers worldwide. Before heading up KomBea, Art served as the EVP, Business Development/Strategic Initiatives for ICICI OneSource (now FirstSource), one of India's largest BPO/Contact Center outsourcers. Previously, Art was CEO and founder of Echopass Corporation, which built the world's premier contact center hosting environment.

Art is also a widely published author of methodologies for BPO/contact centers, outsourcing, and technical support, and speaks regularly at Support Center conferences.

Check out his most recent publication here

Ronnie Johansen

Ronnie Johansen VP, Operations

Ronnie has over 17 years in the software and contact center industries. Prior to joining KomBea, he served as the Director of Contact Center Solutions at Intuit Corporation, playing a key role in defining and driving the company's contact-center technology.

Previously, Ronnie has served as Vice President of Operations for Sento, Director of Customer Service for Novell, Inc. in the Netherlands, and Director of Software Internationalization at WordPerfect Corporation.

Dave Peachey

Dave Peachey CTO

Dave has over 25 years experience developing and leading software developers. Before joining KomBea, he served as VP of Engineering at UpWind Solutions, developing tools and leading engineers driving improved performance of large wind farms.

Dave has also served in various executive positions at Invensys Controls and as VP Engineering at Unity Systems. Prior to this, he worked in the telecommunications industry developing the original PhoneMail voice mail system at ROLM Corporation.