Customer Data | HIPAA
SecureCall hides sensitive customer data from agents while allowing effective communication with customers.
See How it Works
Don't Let Agents Hear PII
Don't Let Agents Hear PII
Customers give sensitive data using their phone keypad.

When customers provide secure data to agents (SSN, account number, etc.), they use their phone keypad instead of speaking it.  SecureCall uses either DTMF suppression (where agents hear flat tones and see dots) or our proprietary text-messaging interface (where agents see input status in real time).  In both cases, the agent remains on the line the entire call.
Don't Let Agents See PII
Don't Let Agents See PII
Customers receive sensitive data without agents seeing or hearing it.

When agents provide sensitive data to customers (password, account balance, billing address, etc.), they use SecureCall instead of speaking it.  SecureCall uses our proprietary “secure messaging” interface (where customers hear the information but agents do not) or our proprietary text-messaging interface (where agents send a text message without seeing its contents).  In both cases, the agent remains on the line the entire time.
  
Stop Fraud
Stop Fraud
Internal and external fraudsters never see or hear PII data.

If your employees or systems touch PII data, your organization is vulnerable to external fraudsters “hacking” or agents stealing or mishandling this data.  SecureCall eliminates this opportunity because the agent never hears, sees, or touches this data.
Improve CSAT
Improve CSAT
Show customers you care about their data security.

SecureCall provides a superior customer experience when collecting or giving PII details, while also showing your concern for their security.  As a result, companies using SecureCall experience an increase in CSAT scores and positive feedback.  Customer surveys show that nearly 75% of consumers are “very interested” in using their smart phones to help mitigate fraud.
Decrease AHT
Shorten the time to collect credit card details.

SecureCall decreases AHT in two ways: 

  1. Customers and agents can more quickly and securely share PII details. 
  2. Agents are able to complete other tasks while customers enter this data.
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